Kana Communications
1 Park Plaza, Sixth Floor Irvine, California United States	(949) 852-4484(P) www.kana.com
Sector 1: Software

Company Description

KANA (NASDAQ: KANA) provides the industry's external-facing eCRM solutions to the largest businesses in the world, helping them to better service, market to, and understand their customers and partners, while improving results and decreasing costs in contact centers and marketing departments. Through comprehensive multi-channel customer relationship management that combines the best-in-class KANA iCARE Architecture with enterprise applications, KANA has become one of the providers of next generation eCRM technology. The company's customer-focused service, marketing and commerce software applications enable organizations to improve customer and partner relationships by enabling them to productively interact when, where and how they want - across all touch points, including web contact, web collaboration, e-mail, and telephone. KANA's global customer base includes Global 2000 organizations in the financial services, manufacturing, high technology, communications, retail and services markets. ADP, Chase, E*Trade, GAP, GM, Hewlett-Packard, Kodak, Sony, United Airlines, Verizon, and Williams Sonoma are among the industry leaders that have implemented KANA's eCRM solutions. KANA has locations in 22 countries worldwide, in addition to a global network of channel partners.

Company Vitals

Founded: 1996

Current Ownership Status: Public

Stage of Development: Mid Stage Venture Financed

Management Team Chuck Bay Tom Doyle Chris Maeda Brett White James C. Wood	Board of Directors James C. Wood
Investors

$55.0 Million, Undisclosed	November 29, 2001
Investor	Investment Amount
Technology Crossover Ventures Palo Alto, CA Venture Capital Firm	$55,000,000

$8.8 Million, Round 4	March 2, 1999
Investor	Investment Amount
KPMG Consulting, LLC Albany, NY Corporation	~$1,240,000
Goldman Sachs New York, NY Investment Bank	~$1,800,000
Goldman Sachs New York, NY Investment Bank	~$1,240,000
BancBoston Capital/BancBoston Ventures Boston, MA Investment Bank	~$1,240,000
CMGI@Ventures Andover, MA Venture Capital Firm	~$1,240,000
JAFCO Ventures Palo Alto, CA Venture Capital Firm	~$1,240,000

Undisclosed Round Amount	Unknown Round Date
Investor	Investment Amount
Amerindo Investment Advisors New York, NY Investment Bank
Benchmark Capital Menlo Park, CA Venture Capital Firm
Crosspoint Venture Partners Woodside, CA Venture Capital Firm
Draper Fisher Jurvetson Redwood City, CA Venture Capital Firm
Draper Richards San Francisco, CA Venture Capital Firm
New Enterprise Associates (NEA) Menlo Park, CA Venture Capital Firm
New Millennium Partners San Francisco, CA Venture Capital Firm
Protégé London, England Venture Capital Firm
Trans Cosmos USA Bellevue, WA Corporation

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